Returns & Repairs
We want you to feel confident about purchasing from Leodis Diamonds, which is why our 30-day return policy gives you plenty of time to return your order if you're unhappy. Your item(s) must be unworn and in pristine condition for a full refund or exchange, with the original tag attached or alongside the product.
All returns will be assessed by our team before acceptance. Assessment usually takes between 7 and 10 working days.
Engraved items cannot be returned for credit or exchanged.
Bespoke and special orders are not eligible for return or exchange.
Resized items are not eligible for return or exchange.
Returning your order to us
If for any reason you are unhappy with your order and wish to return it for an exchange or refund, simply follow the easy steps below:
- Contact us via contact@leodisdiamonds.co.uk stating your name, order number, courier used to return the item, tracking number and the reasons for returning.
- Use original or similar sized packaging and label the parcel to our returns address.
- Include all the accompanying certification and paperwork that the order was received with, failing to provide this may hold the refund or deduct from total refund amount.
- Ensure the courier insures the item for the full order value and is a reputable and guaranteed postal service.
For security purposes, under no circumstances write 'diamonds', 'Leodis Diamonds' or 'diamond jewellery' anywhere on the external packaging or address label of the parcel. Leodis Diamonds is not responsible for damage or lost package during shipment.
You can also return your order at one of our Leodis Diamonds Leeds City Centre location free of charge. To do this, you'll need to request a drop off appointment either by the website, calling us on 0113 328 0888 or emailing us at contact@leodisdiamonds.co.uk. Please note: the item(s) will not be assessed at the point of drop-off. Our team will usually contact you within 7-10 working days to confirm whether they will be deemed suitable to be returned/refunded.
Our returns address is:
LD&W Ltd,
148 The Rose Bowl
Portland Crescent
Leeds
LS1 3HB
Jewellery repairs
The standard timeframe for repairs is 10—14 working days. If you need to send your item for repair, please contact our Customer Care Team. In the unlikely event that there is a manufacturing fault, our Lifetime Manufacturing Guarantee means we’ll fix your jewellery free of charge. We will assess your jewellery once it’s been received and you’ll be contacted should any charges apply.
If an item must be remade, please allow 2—4 weeks for the process to be completed. For more information about repairs, please email contact@leodisdiamonds.co.uk or call 0113 328 0888 to speak with our team.
Ring resizing
We offer resizing options depending on your ring type and complexity. Worn items can be resized except for full eternity rings. Refer to the section below for the resizing process and additional information. Our team is always available to help with any questions about the size of your ring.
Engagement & diamond rings
For plain bands and non-diamond or non-gemstone-set rings, we offer complimentary resizing up to two sizes in either direction within 30 days of receipt.
For any resizing exceeding two sizes, we will charge a fee of £69. For diamond- or gemstone-set engagement rings (including custom-made rings), items must be assessed to determine whether they can be resized or need to be remade. In both cases, resizing will be complimentary up to two sizes up and down; anything above two sizes will incur a minimum charge of £69.
Eternity rings
Full eternity rings: due to the nature of the setting, full eternity rings cannot be resized and must be replaced within 30 days of receipt. Don't hesitate to get in touch with our team to discuss alternative options for your ring. The price will depend on the cost difference between sizes, with a minimum charge of £69.
Half and three-quarter eternity rings: due to the nature of the setting, all half and three-quarter eternity rings must be assessed in order to determine whether they can be resized or whether they will need to be remade, for which costs will apply. The price will depend on the cost difference between sizes, with a minimum charge of £69.
Wedding rings
For plain bands, non-diamond or non-gemstone set wedding rings, we offer complimentary resizing up to two sizes up or down within 30 days after receipt of the items. For resizing exceeding two sizes, we charge a fee of £69. Our team will assess all rings before we confirm the price. Diamond-set or gemstone-set wedding rings must be inspected before resizing to ensure the setting allows resizing.
Bespoke rings
We offer complimentary resizing for up to 2 sizes (+/-) within 30 days of receipt, provided resizing is possible. For a resizing exceeding 2 sizes, we charge a minimum fee of £69. Upon receiving your request, our team will assess if the resizing is possible and discuss it with you. Depending on the complexity of your ring, resizing may incur additional costs, which you shall bear. This also applies if the ring must be made from scratch because it cannot be resized as desired. You will be informed about any additional costs in advance. It will then be clarified whether the size change should proceed.
Rings that need resizing outside the 30-day resizing policy will incur a minimum charge of £69. Should the ring need to be remade, the exact fee will depend on the ring's particular style.
Bespoke orders are not eligible for exchange or refund. Please email contact@leodisdiamonds.co.uk or call 0113 328 0888 to speak with our team for more information.
Our resizing address is:
LD&W Ltd
148 The Rose Bowl
Portland Crescent
Leeds
LS1 3HB
Replating
To maintain the white gold whiteness of your jewellery through the years, your ring might need to be replated.
We do offer rhodium plating along with cleaning and polishing for a fee off £69. Please contact our team for more information.
Questions about your refund or exchange
If you would like to discuss any aspect of our returns policy or have any further questions, please get in touch with our team on 0113 328 0888 , or chat with us on WhatsApp.